Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company45 West Street, NanjingJiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
Dear Manager,
Last weekend,I bought a mobile phone of your company`s on the I find out some serious quality problems of this mobile phone.
First of all,I can`t use this phone to send short messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.
Secondly,this type phone has been sold who bought your company`s phone can`t find any way to exchange a new phone.
What`s more,the type of your company`s phone is more advanced than other mobilephone` in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!
All in all,it is said that _customer First_.So you must try your best serve for your you should send a new mobile phone to me in a short `t put off your action,customers who bought your company`s phones just like me,we are angry!
Yours,
Bumanyi
Dear Sir or Madam，
I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.
To begin with，the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with ，I find this to be pletely unacceptable.
Therefore，I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.
Yours sincerely，
Zhang Wei
Dear Mr. Gao,
I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.
Yours Sincerely
XXX
8,
Dear Customer Service Representative,
I am writing to comp[ain about the bad delivery service of your company.
The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.
In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.
I would appreciate anything you can do to help us in this matter.
Yours truly,
(Signature)
Dear Manager:
Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your 't find the domestic by your salesman's sweet words,I spent 2000Yuan and bought a I took the new fridge couldn't wait a minute and make it work went on quitely well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is newly- bought fridge didn't produce cold but hot foodcooler has gone can be worse hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.
A consumer.
Angel
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this problem/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
尊敬的先生或女士：
我写信是为了表达关于住宿的不满。由于我发现目前的居住状况很不方便，我想下学期搬到一个单间。
我需要解释的是，我不满的原因是我室友不体谅的行为。首先，他的朋友经常来访。其次，他经常举办一些吵闹的聚会。
为了解决这个问题，我希望引起有关当局的'注意。我相信您也会同意，唯一的解决措施是搬到一个我自己的房间。因此，如果您可以给我找一个最好不在同楼，但离校园越近越好的单间，我将非常感谢。
您真诚的，
Dear Sir or Madam,
I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.
To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with find this to be completely unacceptable.
Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.
Yours sincerely,
Zhang Wei
Dear_____,
①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is _____(总体介绍). ④In the first place,______(抱怨的`第一个方面). ⑤In addition, ______ (抱怨的第二个方面). ⑥Under these circumstances, I find it_____(感觉) to _____(抱怨的方面给你带来的后果).
⑦I appreciate it very much if you could _____(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by _____(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
To Whom It May Concern，
①I am writing to complain about the poor service of yourI received when.
②The causes for my dissatisfaction lie upon three points as follows: 1) _____ (抱怨内容的一个方面); 2) _____ (抱怨内容的另一方面); 3) (抱怨内容的第三个方面). ③Under these circumstances, I find it difficult to(客观的评论).
④I am sure that you are able to thoroughly understand my discontent, which you are bound to replace with a satisfactory solution. ⑤I would be grateful if you could _____(表达本人的愿望)as soon as possible.
Yours sincerely,
Li Ming
Dear Mr. John ,
I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.
Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekend your extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.
A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.
Your's sincerely
LinYue
Dear Sir or Madam，
I used to be a faithful customer of your shopping center for the past years and most of the time i enjoy my experiences of shopping here。However，today i wae irritated by one of your salesman。
Today，i was trying to choose some T—shirts suitable for me，but the first several T—shirts i tried were not my style。Therefore，i ask him if there are more ones that can be recommended by him。Unexpectedly，he was so impatient and said rudely，_How do i know what you like_。I was hurt。
With this letter，i hope i can draw your attention to the flaws in your sales service，which should be improved immediately。
Yours,
Becbecbecbecbecbec document 9 Part 1: Dear Mr Simon: a customer complained that he received green bicycles instead of green and blue bicycles, which were shipped on May. Please send me the invoice in duplicate under contract . The second part: Betty's fashion store and os are all located in the city center.
Therefore, o customers are almost the same. Howr, there is a fact that customers are likely to spend in Betty's. After careful study, we notice that although the pce of Betty's is higher, they also have clothes than Betty's.
o actual pce is not high, but the comparative pce of clothing is very high High, so if o store decides to increase pfits, we should buy high fashion clothes, at least as fashionable as Betty's, and the pce is lower than Betty's, becse customers hate pce increases, so it's better to do so gradually.
中文翻译：
Becbecbebecbece文件9第1部分：亲爱xxx生：一位客户投诉他收到是绿自行车，而不是绿和蓝自行车，这些自行车已于xx月装运。请将第1号合同下发票一式两份寄给我。第二部分：贝蒂时装店和我们都在市中心，因此，我们顾客几乎是一样，但有是，顾客在贝蒂店消费可能更大，经过仔细研究，我们注意到，虽然贝蒂店价格更高，但他们服装也比贝蒂店多，我们实际价格并不高，但是服装比较价格很高，所以如果我们商店决定增加利润，我们应该购买高度时尚衣服，至少和贝蒂商店一样时尚，价格比贝蒂商店低，因为顾客讨厌涨价，所以最好是逐渐地这样做。
